Thank you for shopping with [Your Website Name]. We strive to provide high-quality sewing supplies, including sewing machines, threads, and fabrics. If, for any reason, you are not satisfied with your purchase, we are here to help.
1. Returns Eligibility:
You may initiate a return within 30 days of receiving the product.
To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
Certain items, such as cut fabrics, personalized items, or downloadable products, are not eligible for return.
2. How to Initiate a Return:
To initiate a return, please follow these steps:
Contact our customer support team via email at [customer-support@yourwebsite.com] or through our customer support hotline at [your customer support phone number].
Provide your order number, the item you wish to return, and the reason for the return.
3. Return Shipping:
The customer is responsible for shipping the item back to our designated return address.
We recommend using a trackable shipping method to ensure the item reaches us safely.
The customer is responsible for any shipping costs associated with the return, except in cases where the return is due to an error on our part (e.g., wrong item shipped, item arrived damaged).
4. Refund Process:
Once we receive and inspect the returned item, we will notify you of the status of your return.
If the return is approved, we will initiate a refund to your original payment method. Please allow a few business days for the refund to be processed and reflect in your account.
Refunds will only be issued for the item’s original purchase price, excluding any shipping or handling charges.
5. Exchanges:
If you wish to exchange an item for a different size, color, or model, please contact our customer support team.
Exchanges are subject to product availability, and additional shipping charges may apply.
6. Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team immediately.
We may require photos or videos of the damaged or defective item as part of the return process.
We will either issue a full refund or send a replacement, depending on your preference and product availability.
7. Cancellations:
If you need to cancel your order, please contact us as soon as possible.
Cancellations are only possible before the item has been shipped. Once the item is shipped, the standard return policy applies.
8. Non-Returnable Items:
The following items are not eligible for return:
Cut fabrics
Personalized or custom-made items
Downloadable products (e.g., digital patterns)
If you have any questions or need further assistance regarding our return policy, please feel free to reach out to our customer support team.
houseofmolake
sales@houseofmolake.com
www.houseofmolake.com